The following is a direct quote from Funcom related to support for Age of Conan:
Our Game Masters will not deal with account issues or issues related to accounts in-game.
The reason for this is simple: privacy concerns. In order to deal with many account issues, we require very detailed personal or financial information, and we do not consider in-game chat to be a secure environment in which to do so. The risk of a miss tell that goes to a public channel, and the desire to protect individual credit card or bank information makes this a very poor security choice.
For this reason, our GM’s will always direct you to contact firstname.lastname@example.org. E-Mail communications between our customers and Funcom are the most efficient and secure method to correct any account inquiries that you might have.
Obviously FunCom presumes email to be a secure form of communication. Email has NEVER been a secure form of communication. It is even LESS secure than a typical cell phone conversation. If you want secure email you have to employ gpg or pgp to encrypt each individual email before you send or receive each message.
WhiteGate™ of the week goes to FunCom! – Great Job!