Userbench fails Sphere graphics test. Possible solution.

If you are experiencing an error running the userbench suite of tests, and the error indicates “ERROR: Sphere GPU benchmark failed, aborting further tests on this GPU” then this MAY solve your issue.

I isolated this error on my system to the Nahimic service that is a part of the Realtek Audio driver package. To verify this as the cause on your system:

  1. Open the control panel.
  2. Administrative Tools applet. *You may need to change the view in your control panel to large icons to see this as an icon. Check the drop down menu at the top right area of your control panel.*
  3. Click on Services.
  4. Disable the Nahimic service by right clicking on it in the list, properties, then disable. Reboot for that change to take effect.
  5. Test userbench.

IF userbench now runs successfully, then Nahimic service IS the cause. The real solution is to update the Nahimic service to the latest version. In my case I have an ASUS Z370-E Motherboard and there is an update package on the ASUS Support page. IF you have a Z370-E here is the link for the audio driver update. You probably will need to find the update that corresponds to your motherboard at the manufacturer’s web site of YOUR motherboard.

Steps:

  1. Download the update.
  2. Extract or unzip or unpack the update.
  3. Run the Setup.exe file.
  4. Say yes to the prompt to uninstall your existing driver and install the new one.
  5. Reboot when it suggests.
  6. Wait for the installer to resume after the reboot.
  7. Reboot again after the install completes.
  8. Run the AsusSetup.exe to update the Nahimic service, this won’t work correctly if the service is disabled. Enable it and reboot if necessary. Reboot again AFTER the AsusSetup.exe completes it’s install.
  9. Test userbench with the new version of the Nahimic service running.

Your mileage MAY vary. Good Luck!

16 Replies to “Userbench fails Sphere graphics test. Possible solution.”

  1. I have had this issue for one year, no resolution I looked on Reddit, on hardware/software forums, on youtube, updated countless applications, reinstalled drivers, reinstalled nvidia software, changed nvidia settings, everything. Nothing seemed to work, I bought 3dmark and that ran fine however not being able to run user benchmark ate at me. I happened across this article not expecting much and VOILA, issue fixed after one year. Much appreciated, had to leave a reply. THANK YOU for this!

    INFO: Found 1 graphics card(s) and 1 active display(s)
    INFO: Starting GPU Benchmarks
    INFO: Launching NGPU detection
    INFO: NGPU Name: GeForce RTX 2080
    INFO: NGPU Driver: 445.87
    INFO: NGPU Bios: 90.04.23.00.17
    INFO: NGPU Total RAM MB: 8192
    INFO: NGPU Max C MHz: 2220
    INFO: NGPU Max M MHz: 3500
    INFO: Launching AGPU detection
    INFO: Completed GPUStats successfully
    INFO: Bench NVIDIA GeForce RTX 2080 @(GN34CB) on display(1) = main
    INFO: GPU score on Plane = 487.7 FPS
    INFO: GPU score on Cube = 418.9 FPS
    INFO: GPU score on Stones = 530.3 FPS
    INFO: GPU score on Swarm = 252.1 FPS
    INFO: GPU score on Galaxy = 445.1 FPS
    INFO: GPU score on Sphere = 385.9 FPS
    INFO: Completed GPU benchmarks
    INFO: https://www.userbenchmark.com/UserRun/26987283

  2. Just had to add my own personal experience with Userbenchmark and while it kept working fine on my secondary PC that’s an Intel system, my new main rig that’s an AMD kept failing the GPU Sphere test all the time.

    I tried disabling A LOT of possible culprits and yet, nothing ever worked.

    Now that I’ve looked at so many websites for a possible solution, I’m so happy to have found THIS PAGE here. Never thought Nahimic was the culprit!

    Thank you for this tip! Gonna save and bookmark this page.

  3. Just had to add my own personal experience with Userbenchmark and while it kept working fine on my secondary PC that’s an Intel system, my new main rig that’s an AMD kept failing the GPU Sphere test all the time.

    I tried disabling A LOT of possible culprits and yet, nothing ever worked.

    Now that I’ve looked at so many websites for a possible solution, I’m so happy to have found THIS PAGE here. Never thought Nahimic was the culprit!

    https://www.userbenchmark.com/UserRun/28076602

    Thank you for this tip! Gonna save and bookmark this page.

  4. I just upgraded from:
    asrock z390m-itx ac
    i5 9400f
    msi rtx2060 super

    to:
    Asus z490-i gaming
    i7 10700k
    (same GPU)

    Everything was functioning properly on the 9th gen motherboard before I swapped in the new cpu and mobo. Did a clean windows install in addition to the new hardware and updated all the drivers.
    Since the installation I’ve had ongoing issues with freezes/restarts, artifacting in certain applications, and failing the sphere graphics test on userbench. I have scoured the internet to make sure the drivers were correct, safety mode uninstalls of gpu drivers with clean installs, removing gpu/cpu from socket, etc. In short, everything under the sun to attempt to figure out the reoccurring issues (yes, I even tried turning it off and back on again).
    Disabling the driver is the only thing that has *successfully* caused the problems to cease. Thank you very much!!

    So, this fix is still applicable 05/31/2020. It also works with 10th gen comet lake hardware.

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